Step 1
Replace the broad request with a numbered list tied to the SKU and source discrepancy.
Practical review guide · Free worksheet
Follow up on missing supplier evidence
Direct answerSend a gap-specific follow-up that lists the exact files, product identifiers and decision waiting on them. Silence should remain an unresolved evidence status.
Reviewed by ComplyFolio. Sellers and reviewers maintaining product evidence and preparing publication decisions.
Get the working templateReview procedure
These are suggested operational checks to apply to your own evidence. They are not additional legal requirements or claims that the workspace automates this entire task.
Step 2
Explain acceptable evidence formats and a secure delivery route appropriate to the documents.
Step 3
Record a follow-up date and an internal owner for the blocked listing decision.
Step 4
If no response arrives, escalate the sourcing or publication decision without inventing evidence.
Worked example
A seller has asked twice for all certificates but the supplier has not identified which model the request concerns.
What the reviewer finds
- The request lacked a manufacturer model.
- A missing warning source still blocks a translated listing draft.
Resulting record
A focused supplier follow-up and an internal escalation record.
Boundary: A deadline in a request does not create a legal obligation or make missing evidence acceptable.
This scenario is fictional. It illustrates a review decision, not a customer outcome or a compliance determination.
Download the blank working record
The Markdown worksheet includes the procedure, the fields below, and space for findings, evidence, owners and retests. It contains no pre-approved findings. Edit it locally without an account.
- Supplier reference
- Exact missing item
- Blocked decision
- Follow-up date
- Escalation owner
Record what you observed, including unknowns. Link each decision to a source and keep unresolved questions assigned to an owner. Share completed records only through an appropriate authorized route.
Primary references and scope
The references provide the legal or technical context. The procedure and worksheet are ComplyFolio working suggestions, not official forms or a certification standard.
- GPSR — product safety, operator and distance-sale requirements (legal context)
- European Commission — product safety and business resources
A deadline in a request does not create a legal obligation or make missing evidence acceptable.
Connect the review to your product record
Use the free workspace for an initial public product-page review, then add the manual evidence and decisions this guide requires. A page scan cannot inspect private supplier files or complete every user journey.
Start with a public product page