Step 1
Record identifiers from the product, packaging, listing and report cover separately.
Practical review guide · Free worksheet
Resolve a supplier document model mismatch
Direct answerKeep a mismatched document pending until the supplier connects its model identifier to the exact item being sold. A similar photograph or filename cannot establish coverage.
Reviewed by ComplyFolio. Sellers and reviewers maintaining product evidence and preparing publication decisions.
Get the working templateReview procedure
These are suggested operational checks to apply to your own evidence. They are not additional legal requirements or claims that the workspace automates this entire task.
Step 2
Compare ratings, construction and revision information inside the report, not just its filename.
Step 3
Request a written model mapping and the supporting scope pages from the document issuer or supplier.
Step 4
Retain the original file and record who resolved each discrepancy before updating its review status.
Worked example
A lamp is sold as L-204 but the supplied report covers L-201 with a different power rating.
What the reviewer finds
- The marketing SKU has no documented relationship to the report model.
- The power rating differs, so the reviewer cannot assume the same construction.
Resulting record
A model-discrepancy register connecting the original file, supplier explanation and review decision.
Boundary: A mapping letter alone does not validate testing or extend a report beyond its assessed scope.
This scenario is fictional. It illustrates a review decision, not a customer outcome or a compliance determination.
Download the blank working record
The Markdown worksheet includes the procedure, the fields below, and space for findings, evidence, owners and retests. It contains no pre-approved findings. Edit it locally without an account.
- Sold model
- Report model
- Construction difference
- Scope evidence
- Reviewer decision
Record what you observed, including unknowns. Link each decision to a source and keep unresolved questions assigned to an owner. Share completed records only through an appropriate authorized route.
Primary references and scope
The references provide the legal or technical context. The procedure and worksheet are ComplyFolio working suggestions, not official forms or a certification standard.
- GPSR — product safety, operator and distance-sale requirements (legal context)
- European Commission — product safety and business resources
A mapping letter alone does not validate testing or extend a report beyond its assessed scope.
Connect the review to your product record
Use the free workspace for an initial public product-page review, then add the manual evidence and decisions this guide requires. A page scan cannot inspect private supplier files or complete every user journey.
Start with a public product page