Step 1
Locate the support route from representative public pages using keyboard navigation.
Practical review guide · Free worksheet
Test the accessibility support contact route
Direct answerFollow the published accessibility contact route as a user would, including forms, confirmation and response handling. Record whether people can report barriers without encountering another barrier.
Reviewed by ComplyFolio. Store owners, accessibility reviewers and developers testing real ecommerce journeys.
Get the working templateReview procedure
These are suggested operational checks to apply to your own evidence. They are not additional legal requirements or claims that the workspace automates this entire task.
Step 2
Submit a clearly marked internal test through the authorized testing process without unnecessary personal data.
Step 3
Check validation, confirmation and any alternative contact method.
Step 4
Verify that the team receives and can route the issue to an accountable owner.
Worked example
A store's accessibility page links to a contact form whose required phone field rejects international numbers.
What the reviewer finds
- The form prevents some customers from submitting.
- The confirmation does not explain what happens next.
Resulting record
A support-route test and internal issue-routing checklist.
Boundary: A working contact route does not compensate for inaccessible services or define statutory response duties.
This scenario is fictional. It illustrates a review decision, not a customer outcome or a compliance determination.
Download the blank working record
The Markdown worksheet includes the procedure, the fields below, and space for findings, evidence, owners and retests. It contains no pre-approved findings. Edit it locally without an account.
- Entry page
- Contact method
- Validation issue
- Confirmation
- Internal owner
Record what you observed, including unknowns. Link each decision to a source and keep unresolved questions assigned to an owner. Share completed records only through an appropriate authorized route.
Primary references and scope
The references provide the legal or technical context. The procedure and worksheet are ComplyFolio working suggestions, not official forms or a certification standard.
A working contact route does not compensate for inaccessible services or define statutory response duties.
Connect the review to your product record
Use the free workspace for an initial public product-page review, then add the manual evidence and decisions this guide requires. A page scan cannot inspect private supplier files or complete every user journey.
Start with a public product page